I was invited to attend a tour of the Office of Unified Communications (OUC) along with MPD’s 2nd Cohort of the Community Engagement Academy. The OUC handles all 911 and 311 calls in DC, so when you call to report a crime or a broken street light, the call goes to a modern-looking building at 2720 Martin Luther King Jr Avenue SE.

We met the new OUC Chief Operating Officer and acting Director, Jeff Wobbleton. In the position for 11 weeks, he said his focus is on customer service and fixing the broken or ineffective processes and policies.

Read more about the OUC, after the break: